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Returns and Exchanges
You are able to return any item ordered online at neatfreak.com for a full refund, within 30 days of placing your order. Contact our support team at 1-888-827-4676 (ext 294), 8 am – 4:30 pm EST, Mon – Fri. to receive a Return Authorization Number and return instructions on how to send the product back to us. Please note, all items are to be returned in the original packaging.
It typically takes us 3 business days to process a returned product though this can extend longer in periods of high volume / seasonality. Refunds are issued to the original method of payment and settlement to that payment method will be dependent on your financial institution and their speed to make funds available.
Keep reading below to find out our policies regarding damaged items.
If your merchandise was delivered defective or damaged, we will issue a prompt replacement. We pack our products well in order to keep them secure throughout the entire shipping process.
Many of our products are even double-boxed and we do not sell any products that would be easily damaged. Unfortunately, accidents can happen. Please contact us about your damaged item within 10 days of receiving it and we will send replacement parts.